Services

Service Management

We provide you a unified and coordinated approach to ensure the success of your Service Management initiative. Do not underestimate this great opportunity. Your success DOES NOT rest on a software solution alone. Software tools are designed to automate processes, not define them.  ITILWise™ + LeanCS® = Success

IT Governance

We assist organizations to implement IT Governance adopting the principles of COBIT® (Control Objectives for Information and Related Technology), the only proven framework for IT Governance that allows businesses to bridge the gaps between control requirements, technical issues and business risks.  ALIGNWise™ = CobIT® in Action

Business Process Management (BPM)

We help organizations to increase customer satisfaction, product quality, delivery speed and time-to-market speed by promoting business effectiveness and efficiency through innovation, flexibility, and adequate integration with technology.  We apply the principles of Business Process Management (BPM), a methodology that aims to optimize business operations through agile business processes.  ALIGNWise™ make it simple and affordable.

IT Health Check

The threats to business operations from high profile technological events such as information security flaws are well recognized.  What is less widely recognized is the threat to business efficiency due a persistent below-satisfactory performance from the Information Technology (IT) Departments or Groups.

ISO 9001

Is your organization planning to implement an effective quality management system in conformance with the standard ISO 9001?   We can help.  Our team will work with you to prepare your organization for a successful on-site audit that will be performed by certified auditors to determine whether or not your organization is in conformance to the standard.

ISO/IEC 20000

Is your organization seeking ISO/IEC 20000 Certification?   This is the international standard for Service Management System (SMS) for technology-enabled services. Your IT Group must demonstrate that an effective system is in place for the delivery and support of quality services.  Our team will work with you to prepare your organization for a successful on-site audit that will be performed by certified auditors to determine whether or not your organization is in conformance to the standard.

Trainings and Seminars

We deliver official courses directed to achieve the different levels of certifications as well as custom seminars and workshops. Trainings and seminars are delivered online and onsite for the general public or can be delivered at your company.

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