FAQ
General (5)
What is your refund or reschedule policy?
PAYMENT IN FULL must be received no later than ten (10) business days prior to class start. Payments may be made by credit card, electronic funds transfer (EFT) and ONLY in US Dollars. Seats are not confirmed until payment is received. If class meets capacity prior to receipt of payment, you will be immediately informed and sent information on the next available class.
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PDFWhat is your privacy policy?
This privacy policy sets out how The Lean IT Group, Inc uses and protects any information that you give The Lean IT Group, Inc when you use this website.
The Lean IT Group, Inc is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Lean IT Group, Inc may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is in effect.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Is there a group discount?
Yes. We will extend an additional discount for corporate groups. To qualify, your company must register a minimum of four (4) attendees within the same company and must make a single payment for all registrants.
If you understand that your company qualifies for this additional discount, please call us at (954) 843-3464 to request the "Group Discount Code" for the specific course or event.
Are meals included in the course’s price?
No unless otherwise stated in the event information. For courses or events that last four (4) hours or more, we will include one break in the morning and one in the afternoon if applicable. During the break, there will be coffee, refreshments and hot/cold hors d'oeuvre.
At the last minute, I’ve realized that I cannot attend the course. Which are my options?
Please refer to our Refund and Reschedule Policy that can be found at event information.
Payment (4)
¿Which credit/debit cards are accepted?
We accept VISA, MASTERCARD, AMERICAN EXPRESS & DISCOVER.
I’ve submitted my registration but did not pay? Am I confirmed for the training/event?
No. Your registration will remain pending for five (5) days until we receive your payment. After this period, the registration will be canceled automatically and you will be notified via email. Your registration is completed and confirmed once you pay the full amount. We accept VISA, MC, AMEX and DISCOVER.
Do you accept a company purchase order to guarantee seat space for the course or event?
No. All payments must be made online at registration. We accept VISA, MC, AMEX and DISCOVER. If the company wishes to pay by check, please call (954) 843-3464 for instructions to proceed with Electronic Funds Transfer (EFT).
Is payment transaction secure?
Yes. Once you submit your registration form, you will be prompted to confirm your registration and pay. Click on the button to confirm and pay and you will be redirected to a secure page of Authorize.Net to enter credit card information and complete payment. Your transaction's information is encrypted using SSL-256bit, PCI Compliant.
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