ISO/IEC 20000

ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITIL®) best practice framework, and updated in 2011 along with the 2011 revision for ITIL® v3.

The adoption of ISO/IEC 20000 has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services.  It is aligned with and complementary to the process approach defined within ITIL®.

ISO/IEC 20000 consists of two parts:

ISO/IEC 20000-1:2011 is the formal specification and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers. The scope includes:

• Requirements for a management system
• Planning and implementing service management
• Planning and implementing new or changed services
• Service delivery process
• Relationship processes
• Resolution processes
• Control processes
• Release processes.

ISO/IEC 20000-2:2011 is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. The code of Practice will be of particular use to organizations preparing to be audited against ISO/IEC 20000 or planning service improvements.

We are ISO/IEC 20000 Certified Consultants who will prepare your organization meeting the requirements of ISO/IEC 20000 certification. Our ISO/IEC 20000 tools, LeanCS® along with ITILWise™ are aimed to succeed in your on-site audit that will be performed by certified auditors.

Print PDF